Returns & Exchanges

Due to the perishable nature of our tea blends and food products, we cannot accept returns on opened items; however, we are committed to ensuring you love your flavors and will resolve any issues with damaged or incorrect orders.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your tea kits for any signs of transit damage or missing flavor packets within 48 hours of delivery.

• 2.
  Contact Support

  If you receive a damaged or incorrect item, email our support team with your order number and clear photos of the product and packaging.

• 3.
  Verification Process

  Our team will review your claim and, if approved, will provide instructions for a replacement or a store credit for the affected items.

• 4.
  Resolution

  Once approved, replacements are shipped via expedited mail at no additional cost to ensure you can get back to enjoying your loaded teas as soon as possible.